Complaints form a very important element of feedback to us as they reflect where services commissioned/ provided by the CCG have failed to meet with user expectations.
It is often possible to resolve issues of concern straight away, and therefore wherever possible you should discuss your concerns with someone close to the source of your complaint, e.g. doctor, nurse, therapist, receptionist or manager. However, if you feel unable to do this/ you want the CCG to lead the investigation you can contact the Patient Experience Team.
Anyone who is or has been receiving NHS treatment can access the NHS Complaints procedure. This includes a patient’s relatives or carers, as long as you have their written consent to do so. An organisation called POhWER can provide you with support and advocacy. You can contact POhWER by phone on 0300 020 0093 or email firstname.lastname@example.org.
Complaints should be made as soon as possible. Usually we will only investigate complaints that are either made:
- within 12 months of the event
- within 12 months of you becoming aware there is something you wish to raise as a formal complaint.
The above timescales can be waived under certain circumstances, click here to read our complaints policy.
How to make a complaint
To make a complaint contact the Patient Experience Team via one of the following options:
Patient Experience Team
South Nottinghamshire CCG's
Arnot Hill Park
Telephone: 0800 028 3693 (option 2)
Please Note: If your complaint relates to primary care, e.g. GP, Dentist, Pharmacist or Optometrist please contact NHS England as follows:
PO Box 16738
Telephone: 0300 311 22 33
Please write ‘For the attention of the Complaints Manager’ in the subject line