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Patient Advice & Liaison Service

The South Nottinghamshire County Patient Advice and Liaison Service (PALS) provides information and advice on local NHS services for patients, their families and carers and is often the first point of contact for residents who live in the South Nottinghamshire County area.

The PALS team will:


Provide a confidential listening and support service for any concerns that patients, their relatives and carers may have


Provide information about NHS treatment and services provided


Provide immediate advice on how to resolve queries and advise on voluntary agencies offering help and support


Help patients, their relatives and carers find their way through the NHS


Provide information about how patients and the public may become involved in the planning and development of NHS services 

Have you had recent contact with the following services; GP's, Hospitals, District Nurses, Physio's etc. If so, we would like to hear you views. Please, click here to complete our short survey on patient experience. 

Telephone: 0800 028 3693 (option 2)


In writing:

Patient Experience Team
South Nottinghamshire CCG's
Civic Centre
Arnot Hill Park

Should PALS be unable to resolve your enquiry then you may wish to take the matter further via the formal NHS Complaints route and the Patient Experience Officer will advise you how to do this.

Please note: PALS staff do not provide long term advocacy support, counselling, diagnosis or clinical advice. If you require clinical advice, you should contact your family doctor or, alternatively, contact NHS 111 on 111 or visit the NHS Choices website at

Sign up Disable Go Department of Health NHS Choices